CRM implementation and business automation in Tashkent
Leads, calls, payments and tasks in one system. We implement CRM systems in Tashkent end to end: Taska, Bitrix24 or amoCRM. We set up the sales funnel, connect telephony, your website, Instagram and Telegram bots, link the CRM to Payme, Click and 1C, add AI assistants where they pay off, train your team and stay on for support.
CRM and automation in one project
For us, CRM implementation in Tashkent is business automation, not just installing software: leads, calls, payments and tasks come together in one system. Whether it is a Bitrix24 setup, amoCRM for Uzbekistan or our own product Taska, we choose the system around your process.
If you only need a CRM for a sales team, see the short page CRM implementation in Tashkent (in Russian). Check how ready your company is with the CRM readiness check (in Russian), and see the budget breakdown in "How much CRM implementation costs in Uzbekistan" (in Russian). Separate services: Telegram bots and Mini Apps and AI automation (in Russian).
Where you are now
If at least 2 items on the left sound familiar, it is time for a CRM. Every forgotten lead is lost revenue.
- ×Leads arrive in WhatsApp, Telegram and Instagram DMs, and some get lost
- ×The client base lives in Excel and the history lives in managers' heads
- ×Nobody knows how many leads come in per week or which channel sells
- ×Managers call the same clients twice
- ×Payments, invoices and stock are reconciled by hand between the CRM, the bank and 1C
- ✓All channels in one CRM, every lead becomes a deal with a task
- ✓One client base: calls, chats and payments in the client card
- ✓A dashboard with leads, conversion and revenue by day and source
- ✓Automatic lead routing, duplicate protection, manager KPIs
- ✓Payme and Click payment status and 1C data sync on their own
What CRM implementation includes
We take on the whole setup or separate parts, from funnel configuration to bots, integrations and AI.
CRM implementation
We choose and configure Taska, Bitrix24 or amoCRM: fields, roles, access rights and import of your base from Excel or an old system.
Sales funnel
We design deal stages around your sales cycle, with required fields, automatic tasks and reminders for managers.
IP telephony
Calls and recordings land in the client card, and every missed call becomes a call-back task.
Telegram bots
Bots take requests, qualify the client, answer routine questions and hand the chat over to a manager.
Integrations
Website, Instagram, WhatsApp, Payme, Click, 1C and accounting systems via API, so data moves between systems without manual entry.
AI assistants
Reply drafts, lead classification and deal summaries. A person reviews the output until the quality is proven.
Reports and analytics
A dashboard for the owner: conversion by stage, revenue, lead sources and the work of each manager.
Training and support
We train your team in Russian and Uzbek, write procedures and video guides, and stay on after launch.
Taska, Bitrix24 or amoCRM
We match the CRM to your team size, budget and current tools. Taska is our own product, so we compare openly and recommend what fits your process.
Taska
- +Sales funnel, tasks and business processes in one system
- +Website and social media leads go straight into the funnel
- +Custom changes are made by the team that builds the product
- +Implementation and training in Russian and Uzbek
- −Fewer ready-made integrations than amoCRM and Bitrix24, so some connections are built via API
- −A young product, some features are still in development
amoCRM
- +Clear funnel and a quick start
- +Messengers and social media inside the deal card
- +Large marketplace of ready integrations
- +Mature platform
- −License is paid per user
- −Tasks and projects outside sales are weaker than in Bitrix24
- −Payme and Click are connected through an integration
Bitrix24
- +CRM, tasks, projects and documents in one system
- +Free plan to get started
- +1C integration
- +Deep customization
- −Many features, so the team needs more training
- −Implementation is more complex and takes longer
8 channels in one CRM
Leads, calls and payments meet in one window. A manager works in one interface and sees the full client history.
How CRM implementation works
A CRM for one team takes 2-4 weeks, full automation takes 8-16 weeks. Stages 03 and 04 often run in parallel.
Process audit
Interviews with the team, a review of current channels and funnels, and a search for places where leads and money get lost. An "as is" map.
Design
A "to be" map: funnel stages, roles, fields, automations and integrations. CRM choice and sign-off with the team.
CRM setup
CRM deployment, base import and cleanup, access rights, funnels, fields and automatic tasks.
Integrations
Connecting the website, messengers, telephony, bots, Payme, Click and 1C. Every channel is tested on real scenarios.
Training
2-3 sessions with the team, written procedures and video guides, and a walk-through of typical situations for managers and the owner.
Support
Support after launch: we adjust the funnel, keep the data clean and add new automations.
How much CRM implementation costs in Tashkent
Guide prices in UZS. CRM licenses are paid separately at the vendor's rates. We send an exact quote after a free review of your processes.
CRM setup
- ✓Process audit and CRM choice
- ✓Taska, Bitrix24 or amoCRM
- ✓Funnel, fields, access rights
- ✓Import from Excel or an old CRM
- ✓Website, Instagram and Telegram in the CRM
- ✓Team training, 30 days of support
Automation
- ✓Everything in "CRM setup"
- ✓IP telephony with call recording
- ✓Payme, Click, 1C via API
- ✓Telegram bot or Mini App
- ✓AI assistant with human review
- ✓Owner dashboards, 90 days of support
Support
- ✓Funnel and field changes
- ✓New integrations and automations
- ✓Help for the team and new hires
- ✓Data quality control
- ✓Monthly work report
Automation at work
- URBAN 210: A Telegram bot that sells memberships with a 1C integration, plus the club's move to 1C:Fitness with data migration and staff training. The club's ROI grew by 71% over the year.
- Flowa: An AI assistant handles requests in Telegram and Instagram, picks the service and time slot and hands complex chats to a person.
- Ventro: Separate forms for teams and investors, with requests sent automatically to Taska CRM.
- OneSwim: Telegram sign-in and a link between the platform and a Taska workspace.
- Taska.uz: Our own product: tasks, processes and a full picture for the owner in one system.
From audit to a working process
TIPA audits your processes and designs the target workflow. Taska then runs the stages, approvals, SLAs, tasks and automatic actions in the team's daily work.
See processes in Taska →TIPA takes part in building and implementing Taska; the product and our services are contracted separately.
Why implement your CRM with a Tashkent team
On-site meetings
We come to your office anywhere in Tashkent, sit down with the sales team and see how leads are actually handled.
Local channels and payments
Instagram DMs, Telegram, phone calls, Payme, Click, Uzcard and 1C: we set up the CRM around how business works in Uzbekistan.
Training in two languages
We train managers and owners in Russian and Uzbek and leave procedures the team can follow without us.
Contract and prices in UZS
A contract with TIPA AGENCY LLC, estimates in UZS and staged payments by invoice, with no currency risk.
What to read before a CRM project
Our guides are published in Russian.
- How much CRM implementation costs in Uzbekistan →
- Taska, amoCRM or Bitrix24 for a small business →
- CRM implementation: a 30/60/90-day plan →
- A CRM implementation brief →
- How to design sales funnel stages →
- Migrating data to a CRM without losses →
- Why employees do not use the CRM →
- Telephony and CRM: call routing →
- How to send Telegram leads to a CRM →
- How much a Telegram bot costs in Uzbekistan →
- An AI sales assistant in the CRM →
- Website and CRM integration →
Questions about CRM implementation
How much does CRM implementation cost in Tashkent?+
CRM implementation for one sales team starts at 5.9M UZS. Full automation with telephony, bots and Payme, Click and 1C integrations starts at 14.9M UZS, and ongoing support starts at 3.9M UZS per month. CRM licenses are paid separately at the vendor's rates. We give an exact quote after a free review of your processes: the number of managers, lead channels and integrations drives the price.
Which CRM should I choose: Taska, Bitrix24 or amoCRM?+
amoCRM suits a sales team whose leads come from messengers. Bitrix24 makes sense when tasks, projects, documents and 1C matter as much as the CRM. Taska is our own product: funnel, tasks and processes in one system, with custom changes made by the product team. We are open about this interest and recommend what fits your process, not what pays us more.
How long does implementation take?+
A CRM with one funnel, data import and training takes 2-4 weeks. Full automation with telephony, bots, 1C and payments takes 8-16 weeks. We fix the exact timeline in the plan after the audit.
We already use Bitrix24 or amoCRM. Can you fix our setup?+
Yes. We start with an audit of the current setup: extra funnel stages, empty fields, duplicates, access rights and broken integrations. If the platform fits the job, we reconfigure it without a migration and train the team on the new rules.
Can you migrate data from our old system?+
Yes. We migrate data from Excel, Google Sheets, other CRMs and 1C. Before the import we remove duplicates and typos and map the fields, so the full client history carries over.
Can you connect telephony and Telegram?+
Yes. IP telephony is connected so that calls and recordings land in the client card and a missed call creates a call-back task. A Telegram bot takes the request, asks follow-up questions and creates a deal in the CRM.
Do you integrate the CRM with Payme, Click and 1C?+
Yes, via API. Payme or Click payment status shows in the deal, and clients, orders and stock sync with 1C without manual entry. The scope depends on your 1C configuration. In the URBAN 210 case we linked a Telegram bot that sells memberships to 1C, so access opens automatically after payment.
What if the team will not use the CRM?+
This is the main reason implementations fail, so training and adoption get their own stage. We simplify cards around real scenarios, leave procedures and video guides, hold sessions with managers and the owner, and watch how the team works in the system during the first month.
Do you build AI assistants and AI chatbots?+
Yes. We start with low-risk tasks: reply drafts, lead classification and deal summaries. A person reviews the output until quality is confirmed on real conversations. Not every business needs AI: in some niches a live manager sells better.
Can you build a custom CRM instead?+
Yes, if your processes are unique and ready-made systems do not cover them. Custom development costs more and takes longer, so we first check whether configuring Taska, Bitrix24 or amoCRM would solve the task.
What does support after launch include?+
The implementation packages include 30 or 90 days of support. After that you can add ongoing support from 3.9M UZS per month: funnel changes, new integrations and automations, help for new hires, data quality control and a monthly report.
How do contracts and payments work?+
We work under a contract with TIPA AGENCY LLC in Uzbekistan, with estimates and staged payments in UZS by invoice. Meetings take place at our Tashkent office, at yours or online, and training is in Russian or Uzbek.
Ready to put sales in order?
Tell us the task. We reply in 15 minutes. Diagnostics and a proposal are free.
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